Questions or concerns related to a Resident's care should be directed to the unit nurse who will investigate and advise you of the results and of any follow-up required. If your concern remains unresolved, please feel free to contact the Director of Resident Services or the Social Worker for further advice and assistance.
Concerns related to misplaced clothing should be directed to the unit nurse who will initiate a search.
Environmental issues such as electrical, plumbing, structural or mechanical should be directed to the unit nurse who will make a referral to the Maintenance Department.
Menu and diet questions or concerns will be relayed to the Food Services Supervisor or Dietician.
Financial and business concerns should be directed to the Bethania Group Accounting Department.
While we strive to ensure that all staff work in an ethical, compassionate and caring manner, you may have a concern about an employee you wish to address. Please direct concerns to the employee's supervisor. If you are not sure who the employee's supervisor is, please contact the Social Worker for assistance.
Manitoba Health and the Winnipeg Regional Health Authority provide mediation assistance in matters of concern for Residents of personal care homes. The Manitoba Health phone number is: 1-866-626-4862 and the WRHA phone number is: 204-926-7000.